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Philips received a complaint by an authorized service provider (asp) on the v60 indicating a device malfunction as the device failed to turn on and off and needed to have the front bezel replaced.There was no patient involvement at the time the issue was discovered.No patient or user harm was reported.The asp performed annual preventive maintenance (pm) and confirmed that the device could not be powered on and off as the on/off switch was not working.No accessories, including third-party devices, were being used that may have contributed to the issue.The asp performed a complete performance verification test (pvt) per the manufacturer's specifications, checked the settings and event logs, and concluded that the issue originated from a faulty front bezel.Ultimately, the asp replaced the front bezel and user interface (ui) to power management (pm) cable, after which the issue was resolved.After installed the replacement parts, the asp performed pvt, verified that the device passed all tests and calibrations and returned the device to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.Based on the case information provided and/or service performed, it was confirmed that the device did not meet product specifications.The alleged malfunction impacted the user¿s ability to use the device properly.
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