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The customer reported snapsecure detachment and stated, "the lockdown pops off"; the complaint transcript indicated the issue did not occur during use and no injury occurred.Medline quality received a photo of the reported product, and assessment of the provided photograph revealed that the snapsecure detached from the base and adhesive pad.The reported issue was confirmed with the received photo, but a vendor investigation could not be completed, as no response was received.The root cause could not be identified at this time, there are currently no known trends for this product, and no additional action is necessary at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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