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The blood pressure machine was returned by the customer as not functioning, the technician checked and advised that the motherboard is not working, and an error message on the screen was a "3+".Samples were not received for investigation; however, photos were provided that showed the display issue reported.The complaint was confirmed; issue shown via investigation was most likely caused due to inadvertently dropping the sample onto the floor or a hard surface, damaging the screen or a functional malfunction preventing the monitor from displaying readings in its entirety.The sample did not work as intended, material trending via sap showed no similar complaints during the last 12 months, and division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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