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The customer states the lids do not fit, they look like they should but are ever so slightly to big, and they tried pressing down and it will not seal.A sample was received for the investigation; medline received two cases, the units inside were in good condition, tested the samples by placing the lids on the canisters and pushing down, attached the caps to the patient, ortho, and accessory ports, attached the suction tubing to the vacuum port, and using a suction aspirator could hear an audible snap indicating the lid was sealed to the canister.Medline was not able to confirm what may have caused the lids not to fit, and the cause was not confirmed with received sample.The instructions for use found inside the boxes were a previous version and have since been updated; the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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