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The customer reported that the screw on the left side irequest of the transport chair handle is bent, on the back of the chair, and is the screw that attaches the flap piece; the chair was not in use when they noticed.Sample and/or photo provided was not available, medline quality followed up with the customer to try and obtain the necessary information, finished good/component trending was performed with no trends identified, and quality control inspection records were reviewed.Investigation results were not confirmed.Sample required to determine cause; a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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