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The customer states that the remote is not working and the hi-lo and head/foot section will sometimes work, some wires are exposed, the remote will work intermittently, and the green wire also appears to be broken off.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted.Investigation results were confirmed, and the bed's hand pendant appears to have frayed wires that are exposed between the cable jacket and the base of the hand pendant, with the green wire appearing to be cut off from the pendant.Given the evidence provided in the photo the root cause of this issue is unknown, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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