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The customer stated that the right foot pedal is loose and continues to fall down when she tries to put her foot on it, and she believes it may be stripped.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted, and after reviewing the photos it was discovered that there is a fracture in the footrest at the top coming out from where the plastic is molded to go around the frame tubing of the footrest.The investigation results were confirmed.Given the evidence provided in the photo the root cause of this issue is unknown; no trends were identified for the specified defect type, and inspection results did not identify any nonconformances that correspond to the defect reported in this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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