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The account reported finding pads not sticking on patients.A sample was received for investigation, functional inspection was conducted by sticking the pad to the arm, finished good production records were reviewed, the vendor was notified, and the dhr was reviewed.Based on the complaint details, sample evaluation and investigation, the complaint cannot confirmed; no abnormalities or issues have been found, the pad sticks properly and is not falling off.The production process was not the reason for this product quality complaint issue, the review did not indicate any potential causes of the defect, and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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