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The customer reported that "the unit will not lock in place on the bed.They can get one on but not the other.When it goes up, they are unable to click it in place"; no injury or fall reported.Medline quality has yet to receive the requested information from the customer; follow up to obtain the necessary information was unsuccessful, finished good/component trending was performed, and no trends were identified for the specified material number and its corresponding defect type.Investigation results: not confirmed.Root cause was documented as sample required to determine cause; a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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