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Manufacturer's investigation conclusion:
the reported event of a backup battery fault alarm was not confirmed.The system controller (serial number unknown) was not returned for analysis, and no log files were provided.Available information for this event indicates that the controller was exchanged to resolve the issue.Questions regarding the event were asked multiple times and no responses were received.The root cause of the reported event was unable to be conclusively determined through this analysis.A corrective action was initiated in order to further investigate backup battery fault alarms.The heartmate 3 patient handbook section 5 ¿alarms and troubleshooting¿ and the heartmate 3 lvas instructions for use section 7 ¿alarms and troubleshooting¿ instructs users on how to identify and respond to alarms that sound from their controller, including backup battery fault alarms.The heartmate 3 patient handbook section titled "emergency contact list" cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The current revisions of the patient handbook and instructions for use (ifu) can be found on the eifu page of the abbott website.The serial number of the system controller was not provided.No further information was provided.The manufacturer is closing the file on this event.
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