|
It was reported that a user contacted support regarding an inability to change target range on the ilet while also noting an insulin set expired alert on a dexcom g7 system, with the user indicating recent supply changes and concern that a setting adjustment was made; the device problem and component could not be determined due to insufficient information.Symptoms included hyperglycemia with a reported cgm value of 300 mg/dl.Outcomes included hyperglycemia only, with no additional impacts reported.Investigation included communication with the user and analysis of information provided by the user.Investigation of this case revealed no findings and insufficient information to establish a device-related problem or a specific component involved.It was concluded, based on previously established findings for similar reports, that the cause was not established.If the device is returned, a physical evaluation will be performed, and a supplemental will be submitted.
|