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The customer reported snapsecure latch and hinge failures, including that the top plastic part is snapping off, some not clamping at all, and teeth notch failing; the customer reported no patient harm and no medical intervention, but a new cathgrip was used in its place and securement was replaced.After further review, it was determined that they were likely referring to the 3-way versions snapsecure3w, and a sample assessment and quality investigation was completed.The defect was documented as unconfirmed defect with cause code text "sample required to determine cause," and no root cause was identified.These issues have been addressed with the account, medline urology qa will continue to monitor this issue, and no further action is needed at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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