|
The member reported the bp wrist monitor was defective with ¿erroneously high readings,¿ and ¿troubleshooting attempted: went through troubleshooting guide.¿ at this time, a sample(s) was not received for investigation; investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 3 months, and no samples, photos, videos, or other critical details were provided, even after follow-ups with the customer.The complaint was not confirmed due to the fact that this issue can only be confirmed by further investigating the sample or a provided photo.No root cause was identified; without the sample or photo, it¿s difficult to truly identify the root use of the issue, no objectionable trends were seen, no trends were identified for the specified material number and its corresponding defect type, and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|