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The customer stated that "we see a loose wire with the remote.It's covered with black material, but we can see the wires"; the complaint also recorded "did an injury occur?: no." medline quality noted "sample and/or photo provided? not available," followed up with the customer to try and obtain the necessary information, performed finished good/component trending with no trends identified, and reviewed quality control inspections records with the serial/lot number passing inspection.Investigation results were "not confirmed," and no root cause was identified because a sample was required to determine cause.A formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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