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The customer stated "head frame broken," and the complaint noted "head frame broken / bent not working"; per photos and description, the hook that connects the head deck to foot deck has broken off the head deck assembly.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted, and after reviewing the photo it was discovered that a bracket broke off of the head deck section.The investigation results were confirmed, and given the evidence provided in the photo the root cause of this issue is unknown.No product changes were identified that could've contributed to this product failure, quality control inspection records were reviewed and passed inspection per the inspection report, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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