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The customer reported that when they changed the battery the machine started giving readings that were wrong, and it worked fine until they changed the batteries.Medline received the wrist bp monitor in used condition, and the investigation results were not confirmed.The complaint was not confirmed; the investigation stated that because the sample is over 2 years old, this is most likely the reason why the sample has started to show signs of malfunction and wear/tear.A replacement has still been sent, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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