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The customer reported a broken motor box and stated that the plastic shell of the motor was cracked and completely broken and not working at all.A physical sample was not provided; a photo/video depicting the defect was provided and only a visual review of the defect could be conducted, and the photo showed the head end of the bed motor box with the end fractured off and the housing where the actuator bar connects to the head motor fractured, exposing the head actuator.Investigation results were confirmed.Given the evidence provided in the photo, the root cause of this issue is unknown; no corrective/preventive action was taken, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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