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The customer stated that the device is not inflating properly and has had this for less than a year.Medline requested the product sample for evaluation, but no sample or pictures were received, and additional information was not received after follow-ups.The complaint could not be confirmed, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.Without a sample received it is difficult to determine a true root cause; there was no reported death or serious injury associated with this event, and the division is to monitor during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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