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The rep stated that the item stopped working.A vendor investigation was completed, and the vendor found no potential cause for defect within their production records.Based on the results of the investigation and the absence of supporting information, medline was unable to confirm the reported issue or determine that the product failed to meet specifications; no root cause was identified.There was no reported death or serious injury associated with this event, the product was not used for treatment or diagnosis, and a review of trending data indicates no negative trends associated with this defect or product code; based on these findings, no further action is required at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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