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The customer reported finding defective catheter after placement of central line catheter; successful placement of cvc was confirmed by xr terminating in the svc, with blood return not present on the blue and white lumen and minimally present on the brown port with positioning and laying patient supine.No sample or photo was received for the investigation; finished good production records, incoming inspection records, and finished good pack build were reviewed, and devices returned from the customer and from inventory were evaluated.Based on the complaint details and investigation, the complaint is not confirmed, and a device failure was unable to be confirmed due to the actual complaint sample not being returned.The incident reported within the complaint is not believed to be due to an occlusion in the device prior to insertion, and the root cause is determined to be customer caused.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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