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The reported failure was that the glucose meter was "giving different readings through out the day." a sample/photo was not provided; investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 12 months, and the vendor was notified.Investigation results were unconfirmed; the complaint was not confirmed due to the fact that this issue can only be confirmed by further investigating the sample or a provided photo.No root cause was identified, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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