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The customer stated that the transport chair wheels don't touch the floor evenly, the chair rocks, and there's always one wheel up in the air; the issue did not occur during use and no injuries were reported.Medline quality requested photos of the issue from the customer; sample and/or photo/video was not available, finished good/component trending was performed with no trends identified, and quality control inspection records were reviewed.The investigation results were not confirmed.The issue the customer experienced is unknown, however the customer stated it was resolved; no further action(s) will be taken and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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