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Customer reported receiving a medline mobile aneroid blood pressure monitor that was "leaking air" and reported "issues with the cuff leaking air." at this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends for the last three trend reports, and after multiple attempts to get more information, a lot number was not received to provide to the vendor for a proper investigation.The complaint was not confirmed, and based on the review of the details provided, medline was unable to confirm the complaint issue or that the product failed to meet specifications.No root cause was identified because without the sample or picture, it is difficult to truly identify the root cause of the issue; if a sample, photo, and/or additional information becomes available, this complaint will be reopened, and the division will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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