|
The customer reported the item was throwing a code and not working.Physical samples of the complaint issue were provided by the customer for review; based off the images, one pair was received in used condition, and both sleeves were provided along with the charging cord.Based on the information provided and the results of the investigation, the reported issue was not confirmed and the product was not confirmed to have failed to meet specifications.The cause was documented as not confirmed with received sample, and the review indicated no need for further action at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|