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A trilogy 100 ventilator device was returned to a service center for service.There is no allegation of serious or permanent harm or injury.The device was not in use on a patient at the time of the occurrence.During the evaluation, the service technician observed an r ventilator service required error code e193 (err_perm_fail_int_li_ion) in the error log.This error is an internal li-ion battery permanent failure, and failure of internal battery may impact therapy.The internal battery was found to be faulty and needed to be replaced.Additionally, the rubber feet were missing, the handle was cracked, and the device had an additional r ventilator service required error code e290 (err_urgent_reminder).The device was disqualified from recertification due to the system and central processing unit (cpu) board.The device was scrapped and no repairs were completed.Device logs were not available; therefore, the date of the most recent error codes occurrence could not be determined.At this time, the reported error code event date is based solely on the customer's information received and has not been confirmed through device evaluation.
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The reported failure of r ventilator service required error battery permanent failure is accommodated in the product risk management file as being linked to hazard with description loss of function/loss of primary function.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.The device mentioned in this complaint has exceeded its useful life per the applicable ifu.
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