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The customer stated this item worked one time and then stopped giving a screen display of pulse 188 with a heart and a u with a line through it followed by the number 8.Medline received 1 auto bp monitor in used condition; the sample came with 4 aa batteries, 4 aa control batteries were inserted, the sample did not turn on and no power signs were observed, and visual inspection found no defects of any kind.The complaint was confirmed, and installing new control batteries did not remedy the issue.Issue shown via investigation was caused by a functional malfunction; the monitor did not operate as intended, and the cause was documented as cannot determine cause with received sample.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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