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The suspect pump was returned for evaluation.The event history log (ehl) was reviewed, and a "cassette not attached properly" alarm was identified.A review of the 12-month service history was conducted and revealed two previous service events related to cassette alarms.Visual inspection and functional testing were performed.The customer-reported issue was confirmed through review of the a/d screen, the 50 ml test, and the event log.The probable cause of the reported issue was determined to be a defective dso sensor.The dso sensor was replaced.Upon further investigation, the uso seal was found to be buckled, and the battery door was found to be cracked.The uso seal and battery door were replaced.Dso/uso sensor calibration was performed.Performance verification testing (pvt) was completed, and the unit passed all testing criteria.The software was updated to the latest revision.
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