|
The customer called and stated that the band aids are not waterproof as they say on the box; the bandage was applied to the ankle, and no allergic reaction or skin irritation was reported.At this time no sample has been received for this complaint, and without a physical sample or picture, the ability to investigate the issue thoroughly and establish a root cause for the reported defect is limited; analysis of the past two years of complaint data determined that there were 2 other unconfirmed incidents with this product regarding this issue, neither associated with the complaint lot number, and this is not a trending matter.Due to this, the complaint was not confirmed, and the cause was listed as sample required to determine cause.A closing response has been disclosed, the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending, and if samples are received at a later date, the concern will be investigated further and action will be taken at that time if determined required.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|