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The reported product problem/issue was it does not hold air; the customer stated the yellow light indicator is on, meaning the mattress is not getting enough air, and the customer already checked the cpr and valves; they are all connected.The investigation noted that the mattress was manufactured in january 2021 and has been discontinued since 1st quarter 2025, and medline did not have the sample.Medline was unable to confirm the complaint issue or that the product failed to meet specifications.The cause was documented as sample required to determine cause, and in the event additional information becomes available this complaint will be reopened, updated, and investigated as necessary.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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