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It was reported that the patient¿s ilet would not unlock after the screen was cracked when the device was dropped, and the touchscreen in the bottom¿right corner was no longer usable; the device had been synced prior to shutdown, and the patient transitioned to backup therapy.Symptoms included no clinical signs, symptoms, or conditions.Outcomes included no health consequences or impact.Investigation included communication with the user and analysis of information provided by the user.Investigation of this case revealed a fracture-related stress problem of the touchscreen that prevented unlocking and normal operation.It was concluded, based on previously established findings for similar reports, that the cause was traced to the user.
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