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A complaint was received, and the customer reported receiving medline evencare g2 glucose meters that were reading out of range during use; there was no reported death or serious injury associated with this event.Medline received three evencare g2 glucose meters in used condition; the samples came with 2 aaa batteries, the g2 test strips and g2 control solutions used by the customer were not provided, and the meters were tested according to the instructions for use using evencare g2 test strips and evencare g2 control solutions.A test strip was inserted into each meter, all meters turned on, and control tests using both high and low solutions produced results that fall within the correct range.The complaint was not confirmed, the samples functioned as intended, and medline is unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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