The autopulse platform was returned to zoll (b)(4) for investigation on (b)(6) 2015.Investigation results as follows: visual inspection of the returned platform was performed and found that the patient head restraints were damaged, thus confirming the customer's reported complaint.In addition, the short black cover was also observed to be damaged.The physical damages found during visual inspection are attributed to normal wear and tear.When the platform was powered on during functional testing, it displayed a user advisory (ua) 17 (max motor on time exceeded during active operation) message.A brake gap inspection was performed which confirmed that the brake gap was out of specification and could not be adjusted back within specification.Therefore, the drive train motor was replaced to remedy this issue.A review of the platform's archive data was performed and found that multiple user advisory (ua) 17 messages occurred on the reported event date of (b)(6) 2015.A user advisory (ua) 18 (max take-up revolutions exceeded) was also observed on the same date.Based on the investigation, the parts identified for replacement were the patient restraint wires, short black cover and the drive train motor.In summary, the customer's initial reported complaint that the patient's head restraint wires were damaged was confirmed through visual inspection.The root cause was determined to be normal wear and tear.Unrelated to the initial reported complaint, ua 17 was observed during power on of the platform as well as in the platform's archive.The ua 17 fault was attributed to the drive train motor being defective.A ua 18 was also observed in the archive on the reported event date.A root cause for the ua 18 could not be determined, however a ua 18 is an indication that the autopulse has detected that either the patient's chest is too small while sizing the patient (take-up) or that there is no patient on the platform.Following service, including replacement of the damaged parts, the device passed all testing criteria.
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It was initially reported that the patient head restraint wires on the autopulse platform were damaged.No patient involvement was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the autopulse platform displayed a user advisory (ua) 17 (max motor on time exceeded during active operation) message.Although the customer did not report this, ua 17 is considered a reportable malfunction.
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