Ultra duo flex fluid cart, serial number (b)(4), was manufactured on 3/13/2014 and was 19 months old at the time this complaint was generated.The unit has not been repaired previously, as noted in customer relationship management system (crm).The device history record (dhr) review noted no related non-conformances, request for deviations, change notices or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.For the current event, no related manufacturing factors were found during the complaint investigation.The customer provided details that the unit is leaking out the cylinders and has blood all down the front of the cart.A service technician from m&m services visited the customer to review the reported issue.There is no investigation or repair notes in crm or contained within the checklist.Also, there is no return product investigation report (rpir).It was decided that the ultra duo flex cart ul-du500, serial number (b)(4), will be exchanged with ultra duo flex high fluid cart refurb ul-du500r, serial number (b)(4).Service work order (b)(4) dated 10/5/2015.The customer¿s reported event was not reproduced by the service technician nor by dornoch.The cause of the reported event could not be specifically determined as there is no investigation repair notes in crm or contained within the checklist.Also, there is no rpir.Events of this nature could likely be related to an issue with the level sensor not correctly reading and registering fluid levels in the cylinder.Also, there could have been a clog in the drain system that may be a result of disposal of improper material in the cart, clotting of blood during processing, or a large amount of rich blood collected during a procedure.Recommended actions from "dornoch transposal ultra cart instructions for use manual" gd-99022 rev.H: do not use this system outside the scope of the defined indications for use.Reservoirs are for surgical and bodily fluid collection only; do not place any items into the reservoir for disposal.
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