The reported event occurred due to the user facility's floor drain.The drain has a cover which was not secured down with screws.When the weight of the transfer cart passed over the drain, the cover shifted and allowed for the wheel to fall into the drain.A steris field service technician arrived onsite, inspected the transfer cart, and identified a wheel had sustained damage from the reported fall.The technician replaced the wheel, tested the unit, and confirmed it to be operating according to specification.
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