The customer was using coaguchek xs (serial number (b)(4)).He had been testing on the meter (b)(6) 2015 and getting "error 7".The manual states; "if you see `error 7' this means the meter was unable to detect a clot.Repeat the test and call your doctor immediately to arrange for testing using another method." the customer did call his doctor who advised him to hold his warfarin for 2 days and retest on meter.His warfarin was held from (b)(6) 2015.The customer obtained another error 7 on (b)(6) 2015.No information was provided as to whether he called his doctor on (b)(6) 2015.He was taken to the hospital around midnight for symptoms of difficulty breathing, and lazy and dizzy.His son described these as symptoms of high inr for the customer.At the hospital a venipuncture was performed and the lab result at the time of the hospital admission was 23 inr.The customer remained in hospital until (b)(6) 2015 and was treated for his high inr and an infection.No further details were provided regarding the infection.The customer "received vitamin k injection and was transfused at least 2 units of blood".It was stated that the customer's blood counts were low on hospital admission but no further details were given.It is stated that there was no special or unusual diet for the customer.The customer's hematocrit is unknown.He was not on heparin or any direct thrombin inhibitors and he does not have any phospholipid antibodies.The last successful test on the meter prior to the event was (b)(6) and the result was 2.3 inr.There was not another attempt to test until (b)(6).The suspect product was requested to be returned; however, there are no strips left in the vial to return.It was requested that the vial still be returned.
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