Device available for evaluation - yes.Device received on 01/20/2016.The cartridge was returned to the manufacturer for evaluation.Visual inspection revealed small amount of viscoelastic solution and a hole was observed on the cartridge tube.There were no other defects or damage observed on the sample returned.The complaint for cartridge crack was confirmed.However, based on the condition of the sample returned, mishandling of the product could not be discarded.Manufacturing records review: a review of the manufacturing records for the cartridge was performed.During the manufacturing process, inspection of the neck, tube, and tip areas of the cartridge are inspected for cracks.No cracking or stress marks are allowed.The devices were manufactured within specifications.There were no associated deviation or non-conformity reports found in the manufacturing record review that were related to the reported complaint and/or similar issues.The units were released according to specification in compliance with the product intended use as required.A search revealed that this is the only investigation requested for this lot number that has been received at the time of this investigation.Labeling review: the directions for use, (dfu) instructions were reviewed.The dfu adequately provides instructions and precautions for the proper use and handling of the cartridge.As a result of the investigation there is no indication of a product quality deficiency and the reported complaint was verified, however a manufacturing related cause was not determined.All pertinent information available to abbott medical optics has been submitted.
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