The caller (end user) alleged a variance between the inratio inr result and the laboratory inr result.Results are as follows: date: (b)(6) 2016, inratio inr: 2.4, laboratory inr: 5.4.Therapeutic range: 2.0 - 3.5.The time between testing was one (1) hour.The caller reported that the finger was "milked" after the finger stick.This is considered to be an improper technique when performing the inratio test.Additionally, the caller reported taking the antibiotic, macrobid, for bladder infection.There was no reported adverse patient sequela.There was no additional information provided.
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Investigation/conclusion: it is indicated that the product is not returning for evaluation.Therefore, a review of the in-house testing history of the lot was performed.In-house testing on strip lot 378740a met release criteria and the product performed as expected.The manufacturing records for the lot were reviewed and the lot met release specifications.The customer was identified as using improper technique and having a condition (bladder infection) that may impact the performance of the assay.Patient sample interference could not be ruled out as a cause for the unexpected result.Based on the information available, there is no indication of a product deficiency and no corrective action is required.
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