On (b)(6) 2016, the reporter contacted animas, alleging a power (damage) issue.It was reported that the battery compartment was cracked, and the battery cap could not be properly secured to the pump casing.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Follow-up # 1: date of submission (b)(6) 2016.Device evaluation: the pump has been returned and evaluated by product analysis on (b)(6) 2016 with the following findings: animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.A review of the pump black box data revealed multiple pump reboots.During a visual inspection of the pump, the battery compartment was observed to be cracked, and the threads on the battery cap and compartment were stripped.The battery cap did not secure properly to the pump, and the complaint of intermittent power due to damage was duplicated.A test battery cap also did not secure properly; however, it maintained power for testing, and the pump was exercised successfully for 24 hours.
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