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A review of the device history records was not conducted as lot information was not provided.The returned product sample was confirmed to have a cut in the cuff material.To verify that there were no situations or practices that could create/generate the event described by the reporter, an audit of the production floor of product code: 100/860/075 was conducted; note, reported product code: 100/870/075 follows the same manufacturing process as 100/860/075.Production personal were confirmed to be following procedure.The line clearance records were performed, and all training records were current.The reported product fault was not confirmed to be related to a manufacturing issue; however, a corrective action request was implemented to further investigate the root cause of this failure mode.
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