The device was received at maquet cardiopulmonary (b)(4) for evaluation on the 2016-03-16.The complaints laboratory performed a visual inspection of the device and found the device to be severely damaged.Cleaning the device with sodium hypochlorite was not possible and therefore the device could not be further investigated.A dhr review of the lot was performed.The investigation found no abnormalities and all the controls were completed in accordance to the process control form.A search of the complaint handling database was also carried out on 2017-03-09 and (b)(4) other complaints were found, for which no product malfunction was found on investigation.The results indicate that there is not currently a systemic issue for the customer's reported problem.The damage most likely occurred in transit while returning the product to the factory.Based on the available information, a root cause cannot be determined.No systemic issue was identified from the complaint database review but the data, however, will continue to be monitored and if a trend occurs, it will be escalated to quality assurance management for review and determination if further investigation is necessary.Consequently, no further investigation or action is warranted at this time and the complaint will be closed.This is the final report.
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