Siemens headquarter support center (hsc) team investigated customer returned instrument.Analysis: hsc representative connected returned clinitek advantus to mains power, powered on instrument with no issues noted.Using the instrument's setup menu, attempted to run a printer test, no print occurred.He replaced the printer with another known functioning printer and reran the printer test, successfully printed the test print.He ran a series of 10 printer tests and they were all running successful.The internal printer was designed to be replaced by the customer should there be any failures of the printer during the life of the instrument.The root cause of the event is unknown.
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