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This complaint is related to an echo-hd-25-ebus-p-c device of lot # c1158719.The complaint device, echo-hd-25-ebus-p-c of lot# c1158719 was unavailable for return or evaluation, therefore a document based investigation was carried out.The customer complaint is considered confirmed based on customer testimony.A possible cause of this complaint is that the needle bent/kinked during use, which may be attributed to individual patient anatomy if the area being sampled was a particularly hard mass or lesion and required a more forceful advancement of the needle.It is also possible that the needle was damaged due to product handling when advancing/removing the device from the endoscope during use.As the device was not returned for evaluation and conditions of device usage cannot be replicated in the laboratory it is not possible to conclusively determine the root cause of this complaint.Prior to distribution, all echo devices are subjected to functional checks and visual inspection to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for echo-hd-25-ebus-p-c device of lot# c1158719 did not reveal any discrepancies that could have contributed to this complaint issue.The notes section of the instructions for use ifu0110-4 that accompanies this device instructs the user to inspect the device prior to use for any damage: "visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use".The risk for this complaint has been assessed and has been determined to be low.Another device was used to successfully complete the procedure.Complaints of this nature will continue to be monitored for potential emerging trends.
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