Based on the information provided, it was noted that if the patient belongs to the lewis a-negative/b-negative blood group, the ca 19-9 results may not be correct.A specific root cause could not be identified, however, it is known that different ca 19-9 assays can produce different results.This is covered in product labeling.It is also possible that there is an interference in the sample that could affect results when testing with different assays.It was noted that the customer now believes that the roche results were correct based on an external quality survey that produced optimal results.No further information will be provided by the customer.
|