Limited information was provided by the customer if additional is received the complaint file will be updated.A possible cause of this complaint could be excessive force being applied by snares and forceps on extraction of the device.Excessive force might have being applied by end user due to the tortuous anatomy of the patient but this could not be confirmed.The root cause of this complaint cannot be conclusively determined, as the anatomy of the patient is unknown or use conditions.It may be noted that according to the instructions for use, the user is instructed to: ¿visually inspect with particular attention to kinks, bends and breaks.If any abnormality is detected that would prohibit proper working condition, do not use¿.As per (b)(4) functional checks there is 100% inspection on stents for kinks and a check that the appropriate size wire guide moves smoothly and freely when inserted into both ends of the stent.There is also a visual inspection of the product and packaging at packaging, packaging qc, and post sterile qc.A review of the manufacturing records for the biliary stent device of lot c1073938 did not reveal any discrepancy related to the complaint issue.Prior to distribution, all clso-10-9 devices are subjected to 100% inspection to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at (b)(4).The complaint has been assessed and the overall risk has been determined to be low.Complaints of this nature will continue to be monitored for potential emerging trends.
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