(b)(4).The device was received for evaluation.The event history log review showed no keystrokes, programming, or use related events that indicated and/or contributed to the reported issue.A device history review revealed no issues that could have caused or contributed to the reported issue.Internal and external inspection was performed and a burned prong on the power cord was observed.The hot lead tang on the wall outlet side of the cord had a spot that showed signs of electrical arcing.The surface of the metal is discolored from overheating, and the plastic around it is melted.The homechoice device received a returned instrument testing evaluation (rite).This evaluation included functional and electrical testing of the device.The device was determined to meet functional and electrical performance specification requirements per rite testing.The reported issue was verified by visual observation.The direct cause of the problem was a situational bad connection at the wall outlet.The cord was replaced.Should additional relevant information become available, a supplemental report will be submitted.
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