Root cause: as of the date of this report, a defective sample is unavailable.With no sample available for a physical analysis and no discrepancies identified in the work order, a root cause cannot be determined.Corrective action: no corrective action will be taken at this time.Investigation summary: an internal complaint (call 36579) was received reporting that the plastic handpiece of a universal smoke evacuator attachment device (finished good 88-000600) had broken off inside a patient.The customer indicated the device was available for return, and deroyal issued the customer a ups call tag on april 5.However, as of the date of this report, the ups call tag has not been utilized and the sample has not be returned to deroyal for evaluation.The device history record was reviewed for the reported lot number (31493178).No rejects or discrepancies were identified during the manufacturing of the device.Corrective and preventive action (capa) and material release report (mrr) logs for a period of two years were reviewed with no non-conformities identified that were related to the reported issue.The risk analysis documentation was reviewed.No failure modes related to the reported issue were identified.A revision, therefore, is needed.Preventive action: no preventive action will be taken at this time.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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