As returned, a hair is confirmed to be present in the tyvek seal.No discrepancy was found during the dhr, and material information sheet (mis) evaluation regarding the operational process.Mis demonstrates that visual inspections were performed and documented accordingly to the applicable curriculum.No scraps were found during the manufacturing process of lot #62153285.This device is used for treatment.Based on the investigation results, the cause was attributed to the operator not following the procedures.The current packaging personnel were assessed on the procedures, and no discrepancy was found between operator execution and the procedures.Inspections instructions were improved and strengthened to avoid and capture nonconformities related to contaminated product (hair in the sterile package).Awareness was provided to disseminate the reported condition.No additional complaint was found related to same failure mode and product family of the reported device, therefore no further actions will be required.The root cause of the hair in the sterile package is that an operator did not follow the procedures.
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