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Investigation/evaluation during the course of the investigation, a visual inspection, along with a review of the complaint history, quality control, documentation, specifications, trends, dimensional verification, manufacturing instructions, and a drawing of the returned used and damaged product was conducted.Photos and one used and damaged wire guide were returned for investigation.An examination of the determined the wire guide had two kinks; 10.7 cm and 36.1 cm from the proximal end.It was also noted that the intact wire guide was 41.8 cm.And the core and safety wire were exposed.The exposed core wire was 5.3 cm (total length of 47.1).The exposed safety wire was 9.4 cm.The elongated coil was 93.0 cm.Approximately 3 cm of the core wire guide was missing.This device was inspected 100% for bends, kinks, adequate joint strength, correct outside dimension and other surface imperfections during the manufacturing process and again, prior to transport.Although it is plausible to suggest that the wire guide met with resistance beyond its intended design during a procedurally related event; based on the information provided and the investigation of the returned complaint device, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment (qera) no further action is required.
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