Currently, it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.No conclusion can be drawn at this time.We, therefore, consider this report complete to the best of our knowledge.
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Customer called to report that they are experiencing high blood glucose levels.Customer's blood glucose reading ranged from 400 to 600 mg/dl.Customer's current blood glucose reading was 301 mg/dl.Customer reported symptoms related to their high blood glucose levels included stomach issues.Customer was not able to complete troubleshooting at the time of the call.Therefore, the root cause of the customer's blood glucose issue could not be determined.Advised customer to change the entire set, reservoir, and insulin, and treat per health care professional's instructions.Product is not being returned or replaced.
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