A medtronic representative reported a navigation system front wheel snapped off while the system was being pushed on the ramp to be crated for shipment.No further details regarding the damage, or how it occurred, were provided.There was no patient present when this issue was identified.
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The staff cart was returned to the manufacturer for analysis.The reported issue was confirmed, the front left castor is broken.A medtronic representative replaced the broken castor and performed a navigation system checkout.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional after replacement of the castor.
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